Terms and Conditions of Service

Last updated: May 2026

Mi Huella Digital provides electronic and technological means that allow you to manage your digital wellbeing, protection, and compliance programmes in a secure manner and in accordance with current legislation. Use of this platform implies full acceptance of these Terms and Conditions.

1. INTRODUCTION

Welcome to Mi Huella Digital. These Terms and Conditions of Service (hereinafter, the “Terms”) govern access to and use of the Mi Huella Digital platform (hereinafter, the “Platform”) and its associated services.

Mi Huella Digital is a brand and platform of Youforget.me SL, with Tax ID B42751842.

Registering and using our services implies acceptance of these Terms. If you do not agree with any of them, you must refrain from using the Platform.

The Terms set out the conditions of use, responsibilities of the parties, scope of services, and legal limitations.

2. AGREEMENT BETWEEN THE USER AND Mi Huella Digital

This document constitutes a binding contract between the user and Mi Huella Digital.

Accessing the Platform implies express acceptance of these Terms. We reserve the right to modify them at any time. Modifications will be communicated through the Platform or by email.

Continued use of the Platform following a modification will be considered acceptance. If you do not agree, you must stop using the Platform and close your account.

3. AVAILABLE SERVICES

Mi Huella Digital is the first digital incident management platform for minors in Spain. It integrates OSINT technology, regulatory compliance (LOPIVI, GDPR, Sports Act 39/2022), certified training, and digital wellbeing tools in a single modular solution designed for educational centres and sports organisations. The available services are as follows:

• Identity management, registration and linking: Full lifecycle management of platform users. Allows the centre to register, link and manage profiles for management, coordinators/delegates, technical and/or teaching staff, families and minors in a secure and GDPR-compliant manner. The platform does not collect data directly from data subjects; instead, accounts are created from information provided by the centre or club, limited to strictly necessary data. Minors access the platform under the supervision of their legal guardians, in accordance with the centre’s or club’s instructions.
• Digital consent management: Comprehensive and traceable management of informed consents in accordance with GDPR and data protection regulations. Digitises, stores and audits all consents required by the centre, separated by purpose (images, personal data, platform use), with support for parental consent for minors under 16, automatic expiry notifications, and a record of revocations.
• Authorisation and travel management: Comprehensive and traceable management of informed authorisations and travel. Digitises, stores and audits all authorisations and travel requests required by the centre, separated by purpose, with support for parental consent for minors under 16, automatic expiry notifications, and a record of revocations.
• Digital wellbeing diagnostic platform (IBDC / Quiz): A system for measuring the digital wellbeing status of the educational or sports community. Integrates validated questionnaires (Q1–Q5) across five areas of digital wellbeing, a centre’s Digital Climate questionnaire, calculation of the Digital Wellbeing and Climate Index (IBDC), and a family comparison module that allows the guardian’s perspective to be compared with the minor’s self-perception. Includes a gamification system with missions, experience points and badges to encourage participation, and dashboards with automatic alerts.
• Digital footprint analysis (optional service): Using OSINT (Open Source Intelligence) techniques, the platform identifies and evaluates the minor’s public digital presence on the internet, classifies the level of exposure of their personal data, and generates an individual report with action recommendations. This service is voluntary, activated upon request by the centre or club, and requires the express consent of the legal guardian.
• Secure communication channel and notifications: Official internal communication channel among all centre stakeholders. Enables the sending of identified or anonymous communications (PrivacyBot), automatic notifications for incidents or wellbeing alerts, and direct communication between the minor and the Data Protection Officer or Wellbeing and Protection Coordinator. All communications are recorded and traceable.
• Digital rights management (PrivacyBot / ARSLOPO): A GDPR rights exercise tool for minors. Facilitates requests for access, rectification, erasure, restriction, objection and portability, as well as the right to digital erasure from platforms and search engines. Includes a direct communication channel with the AEPD (Spanish Data Protection Agency) for sexual or violent content affecting minors. This service is activated at the request of the centre or club, the affected party and their legal guardians.
• Digital incident management and classification: Central management system for digital incidents involving minors. Allows incidents to be recorded, classified by type (cyberbullying, sextortion, grooming, unauthorised access, inappropriate content, among others) and processed in accordance with LOPIVI protocols and regional action protocols against violence. Includes a digitised action flowchart, traceable communication with authorities, and monitoring until case closure.
• Capture and custody of certified digital evidence: A digital evidence capture system with timestamping and the involvement of an independent trusted third party, guaranteeing the chain of custody and integrity of the evidence. Documents generated are valid for submission in judicial, arbitration or administrative proceedings, although their final admissibility will depend on the criteria of the competent authority.
• Resources, certified training and LOPIVI compliance programme: Official training for the Data Protection Officer and/or Student Wellbeing and Protection Coordinator (55 hours, self-service mode) and for centre staff (5 hours, aligned with the DigComp framework), awareness workshops for minors and families, and a complete document library with LOPIVI protocols, templates and annexes. Includes a 31-day implementation programme with a timeline and a compliance monitoring dashboard by autonomous community.
• Dashboards, reports and administration (WebAdmin): Centralised administration panel for centre or club management and the Data Protection Officer or Wellbeing and Protection Coordinator. Provides executive indicators for digital wellbeing and regulatory compliance, tracking of active cases and incidents, and export of reports in auditable formats. Certain plans additionally include a relationship sociogram for early detection of conflicts.

The user agrees to:

• Provide truthful and up-to-date information when registering on the platform.
• Not use the platform for illegal, fraudulent or malicious purposes.
• Not impersonate other individuals or institutions.
• Not use bots or automated tools to interact with the platform.
• Not attempt to compromise the security or operation of the platform.
• Not share their account with an unauthorised third party.
• Not use course content for purposes other than those described in these Terms and their licence agreement.

Failure to comply with these conditions may result in the suspension or cancellation of the user’s account.

That said, it is important to note that we do not provide legal representation:

• Neither Mi Huella Digital nor Youforget.me acts as a legal intermediary, legal adviser or legal representative in any type of judicial or extrajudicial proceeding.
• We do not provide legal defence, personalised advice in litigation, or file claims on behalf of the user.
• If the user requires legal assistance in protecting their rights, they must contact a lawyer specialising in digital law or data protection.

4. PLANS AND FEATURES

Mi Huella Digital offers access to its technology and programmes through annual subscription plans. To facilitate and simplify access, plans have been designed that vary according to the type of organisation, scope of activity, number of minor pupils/athletes, teaching or technical staff, and families, as well as the set of included features. Details can be requested and viewed in the plan glossary annex. However, prices and features may vary; to guarantee the scope and features, please request a personalised proposal.

We reserve the right to update pricing with at least 30 days’ prior notice.

5. PAYMENTS AND BILLING

Payments are made via:

• Credit/debit card.
• Bank transfer (specific cases).

An electronic invoice is issued after each payment. No refunds are made except in cases of errors attributable to Mi Huella Digital or as established by law.

6. TERM AND CANCELLATION

The contract comes into force upon acceptance of these Terms and remains active for the duration of the contractual relationship.

The user may cancel their account at any time, although the existing payment commitment will remain in effect until the end of the billing cycle.

Mi Huella Digital may suspend accounts that:

• Violate these Terms.
• Engage in unlawful acts.
• Compromise the security of the Platform.

7. RESPONSIBLE USE

The user must:

• Use the service in an ethical and lawful manner.
• Refrain from attempting to breach the Platform.
• Not interfere with normal use by other users.

Mi Huella Digital may suspend an account without prior notice in the event of misuse.

8. INDEMNIFICATION

The user agrees to indemnify Mi Huella Digital against any damage, loss or cost arising from:

• Unlawful or fraudulent activities.
• Violations of third-party rights.
• The user’s breach of these Terms.
• Misuse of the Platform, including any illegal or fraudulent activity or activity that violates third-party rights.
• Any violation of the intellectual property, privacy or confidentiality rights belonging to Mi Huella Digital, Youforget.me or third parties.
• Misuse of information obtained through Youforget.me’s services.

The user agrees to cooperate in the defence of any claim in which Youforget.me is legally required to respond.

9. DATA PROTECTION

Mi Huella Digital collects and processes personal data in accordance with its Privacy Policy and in strict compliance with the General Data Protection Regulation (GDPR) and other applicable regulations.

Data collected includes:

• Contact information (name, email address, phone number).
• Payment and billing information (where paid plans are purchased).
• Data related to Platform use (activity logs, queries made, etc.).
• Data will be used solely for the provision of services and will not be shared with third parties without the user’s consent, except where required by law.

The user may exercise their rights of access, rectification, erasure, restriction, portability and objection by writing to: dpd@youforget.me

10. LIMITATION OF LIABILITY

The user accepts that use of the Platform is carried out at their own risk.

Youforget.me provides its services “as is” and “as available”, without warranties of any kind, whether express or implied.

We do not guarantee that:

• The Platform will operate without interruptions, errors or technical failures.
• The results obtained through the Platform will be accurate or meet the user’s expectations.

The user expressly waives any claim against YouForget.me for damages arising from use of the Platform.

i. Quality of service

Mi Huella Digital undertakes to provide the services described in this Agreement in an appropriate manner, provided that Users use them following the instructions and guidelines provided by the platform.

Access to the platform does not oblige Mi Huella Digital to guarantee that it is free from viruses, malware or other harmful software. It is the responsibility of Users to have appropriate tools in place for the detection and removal of such risks.

Likewise, Mi Huella Digital shall not be liable for any damage that may affect Users’ or third parties’ computer systems, whether hardware or software, during use of the service.

ii. Service availability

Access to Mi Huella Digital’s online services depends on the availability of third-party providers, including telecommunications networks whose stability, quality and operation are not under Mi Huella Digital’s control. As a result, access to the platform may be interrupted, suspended or restricted at certain times, and the company cannot guarantee constant availability.

Mi Huella Digital shall not assume any liability for losses suffered by Users due to failures or interruptions in telecommunications networks affecting the provision of the service, whether before or during use.

iii. Admissibility of documents as evidence

One of Mi Huella Digital’s purposes is to offer a service that helps reinforce users’ digital privacy, the exercise of data protection rights, and the gathering of evidence, eliminating doubts about its authenticity and integrity, particularly those arising from its unilateral nature.

To achieve this objective, Mi Huella Digital provides its Users with a digital evidence capture system, in which independent entities (trusted third parties) participate to reinforce the validity of the process.

The acceptance of documents and requests as evidence in judicial, arbitration or administrative proceedings depends on the criteria of each competent authority. Factors such as the relevance or usefulness of the evidence may influence its admissibility, which is not related to the quality of the service provided.

Therefore, Mi Huella Digital cannot guarantee that documents and/or evidence issued by the platform will always be accepted by the relevant authorities.

In addition to the limitations set out in section 3, to the fullest extent permitted by law, Mi Huella Digital shall not be liable for:

• Direct, indirect, incidental or consequential damages arising from use of the Platform.
• Loss of data or damage to the user’s system due to use of the service.
• Service failures caused by third parties (hosting providers, networks, payment providers, etc.).
• Force majeure events, such as natural disasters, cyberattacks or unforeseen outages.

In any event, Youforget.me’s total liability to the user shall never exceed the total amount paid by the user in the preceding 12 months.

11. INTELLECTUAL PROPERTY

Mi Huella Digital, on its own behalf or as assignee, holds all intellectual and industrial property rights in the Platform and in the elements contained therein (including, without limitation, images, sound, audio, video, software or texts, trademarks or logos, etc.).

All rights reserved. Pursuant to the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Act, the reproduction, distribution and public communication, including making available, of all or part of the content of this website for commercial purposes, in any medium and by any technical means, without the authorisation of the Platform owner, is expressly prohibited.

Accordingly, all rights in the Platform, including software, design, logos, content and databases, belong to Youforget.me and are protected by intellectual property laws.

The following are prohibited:

1. Copying, modifying or distributing any content from the Platform without authorisation.
2. Reverse engineering, decompiling or attempting to extract the source code of the Platform.
3. Violation of this rule may give rise to legal action by Youforget.me.

The trademarks, trade names and other distinctive signs used on the website are the property of Youforget.me or third parties, and access to the website or use of the services shall not be construed as granting any rights over them.

The above prohibitions shall not be construed to the detriment of the legally recognised limitations on intellectual and/or industrial property rights where applicable.

12. APPLICABLE LAW AND JURISDICTION

These Terms are governed by the legislation of Spain and the European Union on data protection and electronic commerce.

Any dispute arising from these Terms shall be submitted to the competent courts of Seville, unless the applicable regulations establish a different mandatory jurisdiction.

13. AMENDMENTS TO THE TERMS

Mi Huella Digital reserves the right to amend these Terms at any time.

Amendments will be notified to users through the Platform or by email with a maximum of 30 days’ notice.

If the user continues to use the Platform after the new Terms come into force, they will be deemed to have accepted them.

If the user does not agree with the amendments, they may cancel their account before the date on which the changes take effect.

14. SEVERABILITY

If any clause is declared invalid, the remainder of the Terms shall remain in force.

15. CONTACT

Email: info@youforget.me

Website: https://www.mihuelladigital.es/

By using Mi Huella Digital, the user confirms that they have read, understood and accepted these Terms of Service.